B2B Online Miami 2019

November 11 - 13, 2019

JW Marriott Marquis Miami, FL

Georgia Brickman, Senior Director of Digital and Marketing Services at STERIS Corporation
STERIS Corporation Logo

Georgia Brickman

Senior Director of Digital and Marketing Services
STERIS Corporation

Check out the incredible speaker line-up to see who will be joining Georgia.

Download The Latest Agenda

Monday: November 11, 2009: Customer Driven Innovation And Transformation

Monday, November 11th, 2019

3:05 PM Panel Discussion Remix: Optimizing Your Web Features And Functionality: The Keys To eCommerce Success

B2B websites have had a direct impact on increased sales in many organizations, but there are still many companies who are trying to identify the best way to optimize their online experience. In this session companies like ABB will delve into specific eCommerce site features needed to meet the needs of your customers. 

•Understanding how to shape the experience of the next generation of B2B websites
• Creating seamless and convenient website experiences that cater to your customers as well as to your sales teams
• Giving your teams websites that are easy to sue and give them the customer and product information they need in order to do their jobs faster and more efficiently 
• Developing websites with the kinds of features that will make it easier for your customers to buy and interact with you on your website

Tuesday, November 12, 2019 Strategies To Engage Today’s B2B Customer

Tuesday, November 12th, 2019

3:05 PM Panel Discussion Remix - Optimizing Your CX To Retain Customers And Increase Engagement

Customer experiences are created at all interaction points, making each one just as important as the next. But if you haven’t already made the most of your interactions with existing customers, how can you be sure that the changes you make to your CX will delight in the future? In this session we’ll look at the importance of optimizing CX in order to keep your current customers happy and loyal, and in turn increase your sales. 

• Making resolution time a top priority in order to improve customer experience 
• Adopting a customer-centric mindset to remain relevant in an evolving industry 
• Understanding how customer satisfaction can help you stand out in a competitive environment 
• Enhancing your  CX to keep your customers coming back