Lee Kemp

Vice President of Customer Experience Veritiv

A people-focused and results-driven leader in Customer Experience (CX), Operations and Supply Chain, with over 20 years of leadership experience. Lee has developed and led successful, award winning global CX programs and strategies for Fortune 500 companies, leveraging a passion for people, practicality, data science and innovation to drive truly best-in-class performance and customer experiences.

A US Army officer combat Veteran, driven by the desire to make a meaningful impact through purposeful leadership and transformative ideas. Lee holds an MBA, MPA and a bachelor’s degree from top-tier universities with additional certifications in Change Management, Training Development, and Lean practices.

Day 1, November 17, 2025

8:00 AM Opening Keynote: The Customer Knows Best: Designing eComm That Works for Them (not you)

Do you truly know and understand your role? Are your priorities aligned with your strategy? Talked to the customer lately? Are you investing in the right solutions and technology? Think again! In this session, we are going to recalibrate on what really matters to ensure success for you, your company and your customers!

8:30 AM Panel: Top Priorities for C Suite –> And Honest Overview

In an era of constant disruption and rapid transformation, C-suite executives face unprecedented challenges in steering their organizations toward success. This panel brings together top-level leaders to provide a candid exploration of their most pressing priorities, from navigating digital transformation and fostering innovation to addressing workforce well-being and driving sustainable growth. Attendees will gain unvarnished insights into the strategies, struggles, and solutions shaping the modern executive agenda.

Check out the incredible speaker line-up to see who will be joining Lee.

Download The Latest Agenda