B2B Online Miami 2019

November 11 - 13, 2019

JW Marriott Marquis Miami, FL

Katrina Schiedemeyer, Voice of Customer Analyst at Oshkosh Corporation

Katrina Schiedemeyer

Voice of Customer Analyst
Oshkosh Corporation

Check out the incredible speaker line-up to see who will be joining Katrina.

Download The Latest Agenda

Day 2

Tuesday, November 12th, 2019

2:50 PM Panel Discussion Remix - Optimizing Your CX To Retain Customers And Increase Engagement

Customer experiences are created at all interaction points, making each one just as important as the next. But if you haven’t already made the most of your interactions with existing customers, how can you be sure that the changes you make to your CX will delight in the future? In this session we’ll look at the importance of optimizing CX in order to keep your current customers happy and loyal, and in turn increase your sales. 

• Making resolution time a top priority in order to improve customer experience 
• Adopting a customer-centric mindset to remain relevant in an evolving industry 
• Understanding how customer satisfaction can help you stand out in a competitive environment 
• Enhancing your  CX to keep your customers coming back

3:55 PM Challenge Your Peers: Using Your Website To Feature Products That Can Be Difficult To Sell In Order To Increase Revenue

Challenge Your Peers is an interactive roundtable session that enables you to engage and exchange ideas with your fellow B2B practitioners. You’ll have the opportunity to discuss your biggest challenges areas and find solutions to those problems. 

•Using digital tools to create ordering lists that feature your “C&D” items 
•Drawing attention to less popular products and changing your customers’ perception of your offerings
•Maximizing revenue potential with the customers you already have by show casing less popular products