Customer experiences are created at all interaction points, making each one just as important as the next. But if you haven’t already made the most of your interactions with existing customers, how can you be sure that the changes you make to your CX will delight in the future? In this session we’ll look at the importance of optimizing CX in order to keep your current customers happy and loyal, and in turn increase your sales.
• Making resolution time a top priority in order to improve customer experience
• Adopting a customer-centric mindset to remain relevant in an evolving industry
• Understanding how customer satisfaction can help you stand out in a competitive environment
• Enhancing your CX to keep your customers coming back
Challenge Your Peers is an interactive roundtable session that enables you to engage and exchange ideas with your fellow B2B practitioners. You’ll have the opportunity to discuss your biggest challenges areas and find solutions to those problems.
•Using digital tools to create ordering lists that feature your “C&D” items
•Drawing attention to less popular products and changing your customers’ perception of your offerings
•Maximizing revenue potential with the customers you already have by show casing less popular products
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