B2B Online Miami 2019

November 11 - 13, 2019

JW Marriott Marquis Miami, FL

Rich Cohen, President and Founder at Elevate Packaging, Inc
Elevate Packaging, Inc Logo

Rich Cohen

President and Founder
Elevate Packaging, Inc

Check out the incredible speaker line-up to see who will be joining Rich.

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Wednesday, November 13, 2019 Next Gen B2B Digital Strategies

Wednesday, November 13th, 2019

9:10 AM Keynote Solo Presentation - Implementing Self-Service Functionality On Your Website To Meet Customer Expectations And Needs

Rich Cohen is the founder of Elevate Packaging, a leading source for sustainable packaging solutions and the first eCommerce site dedicated to compostable packaging and labels. Rich knows it’s not news that B2B consumers have become accustomed to Amazon-like shopping experiences that have carried over and shaped their B2B buying expectations. He’ll be talking about giving your customers more control over their purchase process can increase their satisfaction and impact your bottom line.

• Justifying the investment in self-service technology to key internal stake holders
• Implementing self-service capabilities to allow sales and customer service teams to spend more time on higher value services 
• Using self-service technology to enable more meaningful interactions with your customers (i.e. be there when they really need you, not when you assume they do)