B2B Online Miami 2019

November 11 - 13, 2019

JW Marriott Marquis Miami, FL

Rocky Sharma, Sr. Director, Product Management, eCommerce at Builddirect
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Rocky Sharma


Sr. Director, Product Management, eCommerce
Builddirect

Check out the incredible speaker line-up to see who will be joining Rocky.

Download The Latest Agenda

Day 2

Tuesday, November 12th, 2019


2:50 PM Panel Discussion Remix - Optimizing Your CX To Retain Customers And Increase Engagement

Customer experiences are created at all interaction points, making each one just as important as the next. But if you haven’t already made the most of your interactions with existing customers, how can you be sure that the changes you make to your CX will delight in the future? In this session we’ll look at the importance of optimizing CX in order to keep your current customers happy and loyal, and in turn increase your sales. 

• Making resolution time a top priority in order to improve customer experience 
• Adopting a customer-centric mindset to remain relevant in an evolving industry 
• Understanding how customer satisfaction can help you stand out in a competitive environment 
• Enhancing your  CX to keep your customers coming back